Neptune 4
- Print Volume: 225 x 225 x 265 mm³
- Max Printing Speed: 500 mm/s
- 121 (11 x 11) Points Auto Bed Leveling
- Up To 300 °C High-Temp Nozzle
- Support PLA/TPU/PETG/ABS/ASA/Nylon Filaments
- USB/LAN Transfer
Note
Due to increased demand during the Black Friday period, delivery times may be extended by 1-3 days, and there could be a slight decrease in successful delivery rates. If you encounter any issues, please do not hesitate to contact our customer service team.
Product information
Where We Ship
Orders placed on ELEGOO UK (uk.elegoo.com) can be shipped to United Kingdom, Jersey and Guernsey.
Estimated Delivery Time:
In-stock Product: 3-7 workdays for delivery.
Pre-owned Product: 4-14 workdays for delivery.
Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays.
Shipping Restrictions
- Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
- [United Kingdom] Due to high transportation costs, some pre-owned products (good used/for parts only/damaged) and OrangeStorm Giga will not support delivery to the Scottish Highlands, Scottish Islands, Northern Ireland, Jersey and Guernsey.
- You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees:
Orders over £40 qualify for FREE SHIPPING. Orders under £40 will incur a delivery fee of £11.90.
For orders shipped to the United Kingdom, we are responsible for paying customs duties.
Ownership, Terms, and Risk
Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.
When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com
Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com
Refund Policy & Warranty Info
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.
Warranty Policy
1. Warranty timeline
Models | Parts List | Warranty Period | |
3D Printing Related Products |
Neptune 3 OrangeStorm Giga |
PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, Tools | No warranty |
Hot End | 3 Months | ||
Extruder Kit | 6 Months | ||
Main Parts of the Machine | 12 Months | ||
Jupiter | Release Film, Tools | No warranty | |
LCD Screen | 3 Months | ||
Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine | 12 Months | ||
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra Jupiter SE |
Release Film, Tools | No warranty | |
LCD Screen, Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle |
Main Parts of the Machine (Tools Excluded) | 12 Months | |
PHECDA LASER ENGRAVER & CUTTER- 10w/20W |
Main Parts | PCB, Motor, Laser head, Power Adapter | 12 Months |
Other Parts① | Fans | 6 Months | |
Other Parts② | Synchronous belt, motor connection line, laser connection line | 3 Months | |
Consumables and Other attached |
Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. | No warranty | |
Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months |
Pre-owned Products | All | All | No warranty |
Accessories (For individual purchases) | Release Film:FEP/PFA/ACF | Release film is a consumable product without warranty | No warranty |
LCD Screen: Mars/Jupiter |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 3 Months | |
LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/5/5 Ultra /Jupiter SE |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 6 Months | |
Build Plate | Damage caused by scratches, drops or bumps is not covered by the warranty. | 6 Months | |
Resin Tank | Installation tools and screws are not warranted | 6 Months | |
Air Purifier: Mini/USB/Mars Mate |
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Mini Heater | Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle | No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). | 6 Months | |
3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No warranty | |
PEI Platform Kit/PEI Magnetic Platform Kit | PEI Platform Kit is a consumable product without warranty | No warranty | |
Nozzle Kit | Nozzle Kit is a consumable product without warranty | No warranty | |
PTFE Tube | PTFE Tube is a consumable product without warranty | No warranty | |
Hotend Kit | Hotend Kit (Nozzle, PTFE Tube Excluded) | 3 Months | |
Extruder Kit/Printhead Kit | Entire Dual-Gear Direct Extruder Kit | 6 Months | |
Cooling Fan Kit | Including 4010/4015 Blower Fan and 6010 Axial Flow Fan | 12 Months | |
STM 32-bit Silent Motherboard | Motherboard | 12 Months | |
Enclosure | All | 12 Months | |
Dual Printhead Mounting Plate | All | 12 Months | |
Four-Printhead Mounting Plate | All | 12 Months | |
5KG Large Spool Holder Kit | All | 12 Months | |
Camera | All | 12 Months | |
Filament Vacuum Storage Bags Kit | The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty. | 1 Month | |
Rotary Attachment: PHECDA Laser Engraver |
All | 12 Months | |
10W/20W Air Assist:PHECDA Laser Engraver | All | 12 Months | |
Enclosure:PHECDA Laser Engraver | All | 12 Months | |
Honeycomb Panel: PHECDA Laser Engraver |
Honeycomb Panel is a consumable product without warranty | No warranty | |
Raisers:PHECDA Laser Engraver | All | 12 Months | |
Composite Filter:PHECDA Laser Engraver | Composite Filter is a consumable product without warranty | No warranty | |
10W/20W Laser Module:PHECDA Laser Engraver | All | 12 Months | |
Window Mirror:PHECDA Laser Engraver | Window Mirror is a consumable product without warranty | No warranty | |
20W Adapter:PHECDA Laser Engraver | All | 12 Months | |
Metal Business Cards | All | No warranty | |
Silicone Mat | All | No warranty |
2. Warranty Rules for Laser Head and Tube
-
Laser Head Warranty Rules:
The rate of laser power drop is related to the frequency of use, working hours, and working environment. -
Laser Tube Warranty Rules:
a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;
b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;
c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.
3. Warranty Period
All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.
4. Warranty Forfeiture
The following Conditions Are Not Covered Under Warranty:
-
Products without sufficient proof of purchase
-
Lost or stolen products
-
Items that have expired their warranty period
-
Non-quality-related issues (after 30 days of purchase)
-
Free products
-
Repairs through 3rd parties
-
Damage from outside sources
-
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
-
Purchases from illegitimate resources or second-handed parties
-
Normal discoloration, wear, or consumption during product use.
Return & Refund Policy
1. For Unwanted Items
If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.
-
For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 5% restocking fee based on the order amount.
-
For products in condition open-box and unused, within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 15% restocking fee based on the order amount.
-
For used products or orders beyond 14 days, refunds for unwanted products are not available.
Unwanted Issue |
|||||
|
Product Status |
Items |
Responsibility of Return Shipping Charges |
Restocking Fee |
Deduction Fee |
Refund |
|||||
Within 14 Days |
Unopened |
√ |
Customer |
5% based on the order amount |
If the returned machine detects key parts missing, the corresponding fees will be deducted. |
Open-box and unused |
√ |
Customer |
15% based on the order amount |
||
Used |
× |
× |
× |
||
Within Warranty |
All Status |
× |
× |
× |
× |
Important: After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.
The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo’s sole discretion.
After the 14-day refund window has expired, your only recourse regarding the products is through our warranty.
2. For Quality-Related Items
-
Product is defective when you receive it, within 14 days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.
-
Beyond the 14 days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.
-
Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.
Quality-Related Issue |
|||||
|
Items |
Responsibility of Fees |
|||
Refund |
Replace |
Repair |
Return Shipping Charges |
Repair Fees |
|
Within 14 Days |
√ |
√ |
√ |
Elegoo |
Elegoo |
Within Warranty |
× |
× |
√ |
× |
Elegoo |
Out of Warranty |
× |
× |
√ |
× |
Customer |
Important: 1. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
2. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
3. Process After Returning Product
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.
Contact Us
Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
-
For 3D Printer technical support: 3dp@elegoo.com
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For laser engraver technical support: lec@elegoo.com
-
For order issues, unwanted item refunds, or returns: info@elegoo.com
- For STEM kits, robots technical support: service@elegoo.com
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.
Pre-installed Klipper Firmware
Pre-installed Klipper Firmware
Larger Print Volume
Larger Print Volume
Pre-installed Klipper Firmware
Pre-installed Klipper Firmware
Dual-gear
Direct Extruder
Dual-gear
Direct Extruder
Efficient & Instant
Cooling
Efficient & Instant
Cooling
Removable Touch Screen
Removable Touch Screen
Larger Print Volume
Larger Print Volume
121 (11x11) Points
Auto Bed Leveling
121 (11x11) Points
Auto Bed Leveling
Speed Up Printing with Klipper
The ELEGOO Neptune 4 comes pre-installed with Klipper firmware, with an ARM 64-bit 1.5G main frequency quad-core processor for faster command processing and execution, enabling it to print at an impressive speed of up to 500mm/s for higher efficiency. 8G ROM provides ample storage space for fast printing.
Additionally, the printer supports advanced features such as input shaping, which reduces mechanical vibrations in the printer's motion system and artifacts such as ringing, rippling, ghosting, or echoing on the printed model surface. The pressure advance function adjusts material flow according to printing speed, ensuring consistent pressure in the nozzle and reducing filament ooze or blobbing.
Potent Extrusion & Upgraded Hotend
The dual-gear direct extruder with a 5.2:1 reduction ratio and enhanced gearing force for even filament extrusion and sufficient discharge, weighing only 75% of the weight of the Neptune 3 Pro.
Copper-titanium bi-metal throat pipe with unique air duct design for faster heat dissipation and less nozzle clogging.
The nozzle with an extended hotend can withstand up to 300°C to fully melts the filament, meeting the temperature requirements of high-temp filaments like nylon. (Tips: ABS and ASA filament materials are recommended to be used in conjunction with a 3D Printer Enclosure)
Unparalleled Heat Dissipation Performance
In addition to the two thickened 4015 ball bearing cooling fan on both sides of the print head, there are four 4020 ball bearing auxiliary fans behind the print head, which ensures omnidirectional rapid cooling of the newly printed layers even at a fast printing speed, and the deposited hot filament quickly bond together for better overhang and bridge results.
Stable & Quiet Printing
The ELEGOO Neptune 4 3D printer is designed for quiet and precise printing with its silent drivers for all axes, reducing noise to below 50db. Its wear-resistant POM V-guide wheels moves quietly, smoothly, and accurately.
The Z-axis dual lead screw + Z-axis dual motor design provides better synchronization, increasing the accuracy and stability of the print head movement.
Smoother Model Surface
Support advanced functions like input shaping and pressure advance to achieve smooth model surface and consistent extrusion
PEI magnetic platform with special coating and spring steel sheet for good adhesion and warping resistance, so that the printed models can be easily removed or ejected by bending the print steel sheet.
The 250W hotbed can quickly heat up to 110°C.
No worry about unexpected power failure during printing since the printer can resume printing after the power supply is restored.
Whenever the filament runs out or breaks, the printer will pause and alarm to prevent wasted materials and scrapped models.
Support LAN networking printing, once connected, you can use the WEB terminal to remote control and monitor your printer.
What's In Box
Neptune 4 3D Printer
Base Unit
Gantry Frame Unit
Spool Holder Arm
Touch Screen
Spiral Cable
Screen Support Block
Filament Detector
Spool Holder
The Rear Cooling Fan
Power Cable
Fasteners
Tools
User Manual
Specification
Product Model
Neptune 4
Printing Technology
FDM (Fused Deposition Modeling)
Frame Material
CNC machined aluminium extrusion
Voltage
115/230V 50/60Hz
File Transfer Method
LAN, USB
File Format
STL, OBJ
UI Language
English, French, German, Russian, Italian, Spanish, Japanese, Chinese
Build Volume
225 x 225 x 265 mm³
Printing Platform Size (PEI Area)
235 x 235 mm²
Machine Size
475 x 445 x 515 mm³
Package Size
630 x 510 x 260 mm³
MAXIMUM SIZE FOR MACHINE ACTIVITY/MM
475 x 550 x 735 (Including Rack & Tray)
Max. Nozzle Temperature
300 °C
Max. Hot bed Temperature
110 °C
Filament Compatibility
PLA / TPU / PETG / ABS / ASA / Nylon
Net Weight
8.3 kg
Gross Weight
10.8 kg
Resume Printing
Yes
Filament Detection
Yes
Max Speed of Tool Head
180 mm/s
Max Acceleration of Tool Head
20000 mm/s²
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