Worry-Free Delivery Description

📦What is the Worry-free Delivery?
Worry-Free Delivery is the official logistics insurance provided by elegoo partner-Seel. By selecting the Worry-Free Delivery when placing your order, you will get triple protection against loss/stolen, damage, and delay.

❗Important Purchase Rules

  • ✅ Must be purchased at the time of placing the order. Not available after shipment.
  • ✅ Effective immediately after shipment. Non-refundable once active.
  • ✅ Cancellation is only possible before shipment, by contacting elegoo customer service.

Covered regions: United States, Canada, New Zealand, Australia, Germany, France, UK, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland.

Coverage & Compensation Rules

🔍1. Package Loss/Stolen
Q: When is a package considered lost/stolen?

  • Domestic orders: Not received / no tracking updates > 30 days after shipment
  • Cross-border orders: Not received / no tracking updates > 60 days after shipment
  • If the tracking status explicitly shows "lost", a claim can be filed immediately.

Tip: Domestic = origin and destination in the same country. Cross-border = different countries.

Q: What proof is required for loss? (Any one of the following):

  • ✅ Official proof of loss from the courier
  • ✅ Surveillance video showing non-delivery
  • ✅ Written proof from a third-party authority
  • ✅ Police report

Compensation: Full refund of order value (excluding shipping/insurance fees).

📦2. Package Damage
Q: What kind of damage is covered?

  • Product damage caused by logistics within 7 days of receipt.

Required proof:

  • ✅Clear photos of damaged outer packaging
  • ✅ Close-up photos of the damaged item(s)

Compensation: Seel will assess based on severity, up to full order value (excluding shipping/insurance fees). If the proposed amount doesn’t meet expectations, you may continue negotiating with Seel on the claim page.

⏳3. Delivery Delay
Q: When is a delay claim valid?

  • Domestic: Not delivered within 10 days of shipment
  • Cross-border: Not delivered within 30 days of shipment

Compensation: Fixed $5 (converted to payment currency).

Q: If I claim for delay, can I still claim for loss/damage later?

  • ✅ Yes! Delay claims do not affect your rights for loss/damage claims.

Key Claim Guidelines

⏰Claim Deadlines

Type

Deadline

Loss

Within 15 days after payment

Damage

Within 7 days after receipt

Delay

Within 90 days after payment

Note: For pre-orders exceeding 90 days, you may still contact Seel to file a claim, subject to review.

⭐How to File a Claim

  1. Go to  https://resolve.seel.com
  2. Submit an “Issue” report
  3. Select product(s), upload required documents
  4. Wait for review

💡Important on Receipt

  1. Inspect the package upon delivery! Refuse if damaged and take photos.
  2. Keep the shipping label and unboxing video as proof.

⏳Take Action Now

Eligible? Click here to file a claim → Apply Now
More questions? Contact: support@seel.com

Notes

  • Elegoo’s customer service team can assist with claim communications if needed (e.g. providing tracking numbers, following up claim progress).
  • Contact Elegoo support for:
    • Logistics status inquiries
    • Help submitting claim materials
    • Non-claim issues (e.g. product quality, usage questions)

 ✨Seel claim portal: https://resolution.seel.com
 ✨ELEGOO support: https://uk.elegoo.com/pages/contact-support 

Note: The same issue on the same order cannot be claimed with both Seel and ELEGOO.

About Seel

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