Product information
Where We Ship
Orders placed on ELEGOO UK (uk.elegoo.com) can be shipped to United Kingdom, Jersey and Guernsey.
Estimated Delivery Time:
In-stock Product: 3-7 workdays for delivery.
Pre-owned Product: 4-14 workdays for delivery.
Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays.
Shipping Restrictions
- Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
- [United Kingdom] Due to high transportation costs, some pre-owned products (good used/for parts only/damaged) and OrangeStorm Giga will not support delivery to the Scottish Highlands, Scottish Islands, Northern Ireland, Jersey and Guernsey.
- You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees:
Orders over £40 qualify for FREE SHIPPING. Orders under £40 will incur a delivery fee of £11.90.
For orders shipped to the United Kingdom, we are responsible for paying customs duties.
Ownership, Terms, and Risk
Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.
When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com
Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com
Refund Policy & Warranty Info
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.
Warranty Policy
1. Warranty timeline
Models | Parts List | Warranty Period | |
3D Printing Related Products |
Neptune 3 OrangeStorm Giga |
PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, Tools | No warranty |
Hot End | 3 Months | ||
Extruder Kit | 6 Months | ||
Main Parts of the Machine | 12 Months | ||
Jupiter | Release Film, Tools | No warranty | |
LCD Screen | 3 Months | ||
Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine | 12 Months | ||
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra Jupiter SE |
Release Film, Tools | No warranty | |
LCD Screen, Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle |
Main Parts of the Machine (Tools Excluded) | 12 Months | |
PHECDA LASER ENGRAVER & CUTTER- 10w/20W |
Main Parts | PCB, Motor, Laser head, Power Adapter | 12 Months |
Other Parts① | Fans | 6 Months | |
Other Parts② | Synchronous belt, motor connection line, laser connection line | 3 Months | |
Consumables and Other attached |
Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. | No warranty | |
Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months |
Pre-owned Products | All | All | No warranty |
Accessories (For individual purchases) | Release Film:FEP/PFA/ACF | Release film is a consumable product without warranty | No warranty |
LCD Screen: Mars/Jupiter |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 3 Months | |
LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/5/5 Ultra /Jupiter SE |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 6 Months | |
Build Plate | Damage caused by scratches, drops or bumps is not covered by the warranty. | 6 Months | |
Resin Tank | Installation tools and screws are not warranted | 6 Months | |
Air Purifier: Mini/USB/Mars Mate |
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Mini Heater | Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle | No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). | 6 Months | |
3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No warranty | |
PEI Platform Kit/PEI Magnetic Platform Kit | PEI Platform Kit is a consumable product without warranty | No warranty | |
Nozzle Kit | Nozzle Kit is a consumable product without warranty | No warranty | |
PTFE Tube | PTFE Tube is a consumable product without warranty | No warranty | |
Hotend Kit | Hotend Kit (Nozzle, PTFE Tube Excluded) | 3 Months | |
Extruder Kit/Printhead Kit | Entire Dual-Gear Direct Extruder Kit | 6 Months | |
Cooling Fan Kit | Including 4010/4015 Blower Fan and 6010 Axial Flow Fan | 12 Months | |
STM 32-bit Silent Motherboard | Motherboard | 12 Months | |
Enclosure | All | 12 Months | |
Dual Printhead Mounting Plate | All | 12 Months | |
Four-Printhead Mounting Plate | All | 12 Months | |
5KG Large Spool Holder Kit | All | 12 Months | |
Camera | All | 12 Months | |
Filament Vacuum Storage Bags Kit | The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty. | 1 Month | |
Rotary Attachment: PHECDA Laser Engraver |
All | 12 Months | |
10W/20W Air Assist:PHECDA Laser Engraver | All | 12 Months | |
Enclosure:PHECDA Laser Engraver | All | 12 Months | |
Honeycomb Panel: PHECDA Laser Engraver |
Honeycomb Panel is a consumable product without warranty | No warranty | |
Raisers:PHECDA Laser Engraver | All | 12 Months | |
Composite Filter:PHECDA Laser Engraver | Composite Filter is a consumable product without warranty | No warranty | |
10W/20W Laser Module:PHECDA Laser Engraver | All | 12 Months | |
Window Mirror:PHECDA Laser Engraver | Window Mirror is a consumable product without warranty | No warranty | |
20W Adapter:PHECDA Laser Engraver | All | 12 Months | |
Metal Business Cards | All | No warranty | |
Silicone Mat | All | No warranty |
2. Warranty Rules for Laser Head and Tube
-
Laser Head Warranty Rules:
The rate of laser power drop is related to the frequency of use, working hours, and working environment. -
Laser Tube Warranty Rules:
a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;
b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;
c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.
3. Warranty Period
All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.
4. Warranty Forfeiture
The following Conditions Are Not Covered Under Warranty:
-
Products without sufficient proof of purchase
-
Lost or stolen products
-
Items that have expired their warranty period
-
Non-quality-related issues (after 30 days of purchase)
-
Free products
-
Repairs through 3rd parties
-
Damage from outside sources
-
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
-
Purchases from illegitimate resources or second-handed parties
-
Normal discoloration, wear, or consumption during product use.
Return & Refund Policy
1. For Unwanted Items
If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.
-
For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 5% restocking fee based on the order amount.
-
For products in condition open-box and unused, within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 15% restocking fee based on the order amount.
-
For used products or orders beyond 14 days, refunds for unwanted products are not available.
Unwanted Issue |
|||||
|
Product Status |
Items |
Responsibility of Return Shipping Charges |
Restocking Fee |
Deduction Fee |
Refund |
|||||
Within 14 Days |
Unopened |
√ |
Customer |
5% based on the order amount |
If the returned machine detects key parts missing, the corresponding fees will be deducted. |
Open-box and unused |
√ |
Customer |
15% based on the order amount |
||
Used |
× |
× |
× |
||
Within Warranty |
All Status |
× |
× |
× |
× |
Important: After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.
The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo’s sole discretion.
After the 14-day refund window has expired, your only recourse regarding the products is through our warranty.
2. For Quality-Related Items
-
Product is defective when you receive it, within 14 days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.
-
Beyond the 14 days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.
-
Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.
Quality-Related Issue |
|||||
|
Items |
Responsibility of Fees |
|||
Refund |
Replace |
Repair |
Return Shipping Charges |
Repair Fees |
|
Within 14 Days |
√ |
√ |
√ |
Elegoo |
Elegoo |
Within Warranty |
× |
× |
√ |
× |
Elegoo |
Out of Warranty |
× |
× |
√ |
× |
Customer |
Important: 1. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
2. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
3. Process After Returning Product
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.
Contact Us
Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
-
For 3D Printer technical support: 3dp@elegoo.com
-
For laser engraver technical support: lec@elegoo.com
-
For order issues, unwanted item refunds, or returns: info@elegoo.com
- For STEM kits, robots technical support: service@elegoo.com
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.
Speed Up Printing with Klipper
Speed Up Printing with Klipper
Klipper High-speed Motherboard
ARM 64-bit 1.5G Processor
Klipper High-speed Motherboard
ARM 64-bit 1.5G Processor
Speed Up Printing with Klipper
Speed Up Printing with Klipper
Massive
Build Volume
Massive
Build Volume
Dual-Gear
Direct Extruder
Dual-Gear
Direct Extruder
Auto Bed Leveling
Auto Bed Leveling
Klipper High-speed Motherboard
ARM 64-bit 1.5G Processor
Klipper High-speed Motherboard
ARM 64-bit 1.5G Processor
300°C
High-Temp Nozzle
300°C
High-Temp Nozzle
Pre-installed Klipper Firmware
The Neptune 4 Max comes with the powerful Klipper firmware, enabling impressive printing speeds of up tp 500 mm/s (default 250 mm/s) and up to 12000 mm/s² accelerations, supporting advanced features such as input shaping and pressure adcancing.
Equipped with acceleration sensors on the X and Y axes for automatic calibration and improved print quality.
Klipper High-speed Motherboard
Neptune 4 Max adopts a Klipper motherboard and ARM 64-bit 1.5G main frequency quad-core processor.
With pre-installed Klipper firmware, the printing speed can reach 500mm/s (default 250mm/s) with up to 12000mm/s acceleration. 8G ROM gives you ample storage capacity for various print files.
In addition, the printer supports input shaping and pressure advance to improve print quality and reduce issues like artifacts, filament ooze, and blobbing. With acceleration sensors on the X-axis and Y-axis to automatically calibrate resonance compensation parameters for less vibrations and precise prints.
Massive Space for Your Creations
With a spacious build volume of 420 x 420 x 480 mm³, our printer allows you to bring your ambitious designs to life, whether for large models or multiple smaller objects, this generous build volume provides ample space for your creations.
300°C High-Temp Nozzle
The 300°C high-temp nozzle kit features an extended hot end, a 60W ceramic heating element and a brass heating block, capable of printing various filaments including nylon.
The automatic calibration of nozzle PID parameters ensures precise temperature control for stable and consistent printing performance.
Powerful Extruder & Upgrade Hotend
The dual-gear direct extruder with a 5.2:1 reduction ratio for reliable and smooth filament extrusion, weighing only 290g. All-titanium alloy throat pipe enables fast heat dissipation and reduces nozzle clogging. 60W high-power ceramic heating element and brass heating block provide efficient and uniform heating for quick filament melting even during high-speed printing.
The extended hotend nozzle can withstand temperatures up to 300°C, making it capable of printing PLA, PETG, ABS, TPU, and high-temp filament nylon.
The automatic calibration of nozzle PID parameters optimizes nozzle thermal performance and temperature control, ensuring consistent and reliable printing results.
Versatile Connectivity and Control
Connect seamlessly with our printer using various options including WIFI, U disk, and LAN connectivity.
Enjoy the convenience of WEB remote control printing and multi-machine network printing control for effortless management of your printing projects.
Just start your printing jobs with a one-key file transfer.
The print head incorporates 2x4015 thickened double-sided cooling fans and a 3010 ball-bearing blower fan for omnidirectional heat dissipation and preventing filament warping or deformation.
The 2x6025 ball-bearing blower fans behind the print head further enhance cooling performance by rapidly cooling the newly deposited layers.
The printer features a PEI magnetic platform with a special coating and spring steel sheet, offering excellent adhesion and easy model removal.
The 320W hotbed can quickly heat up to 110°C, reducing wait times and enabling efficient printing across a wide range of materials.
Our printer is built with a robust Z-axis configuration with dual lead screws, dual motors, and double tie rods, ensuring stability and precise vertical movement.
The Y-axis adopts two rows of 3+3V wheels and a double Y-axis profile design for smooth and reliable operation. Silent drives on all axes and POM V-guide wheels reduce noise and provide quiet, smooth, and accurate motion.
What's In Box
Neptune 4 Max 3D Printer
Base Unit
Gantry Frame Unit
Spool Holder Arm
Touch Screen
Spiral Cable
Screen Support Block
Filament Detector
Spool Holder
The Rear Cooling Fan
Support Strut
Printhead
WIFI Antenna
Power Cable
Fasteners
Tools
User Manual
Specification
Product Model
Neptune 4 Max
Printing Technology
FDM (Fused Deposition Modeling)
Frame Material
CNC machined aluminium extrusion
Voltage
100-120V/220-240V
File Transfer Method
WIFI, USB, WLAN
File Format
STL, OBJ
UI Language
English, French, German, Russian, Italian, Spanish, Japanese, Chinese
Build Volume
420 x 420 x 480 mm³
Printing Platform Size (PEI Area)
430 x 430 mm²
Machine Size
658 x 632 x 740 mm³
Package Size
790 x 690 x 290 mm³
MAXIMUM SIZE FOR MACHINE ACTIVITY/MM
658 x 950 x 960 (Including Rack & Tray)
Max. Nozzle Temperature
300 °C
Max. Hot bed Temperature
85 °C (ambient temperature 25 °C)
Filament Compatibility
PLA / TPU / PETG / ABS / ASA / Nylon
Net Weight
18.1 kg
Gross Weight
26.35 kg
Resume Printing
Yes
Filament Detection
Yes
Max Speed of Tool Head
500 mm/s
Max Acceleration of Tool Head
8000 mm/s²
Find Your Ideal 3D Printer
Find Your Ideal 3D Printer
Find Your Ideal 3D Printer
Find Your Ideal 3D Printer
Find Your Ideal 3D Printer
Find Your Ideal 3D Printer
Find Your Ideal 3D Printer